Behind every message you send us is a real person reading it. Our support team handles everything from straightforward account questions to more sensitive matters, and they are authorised to act — not just to pass your query along. If something has gone wrong, or if you simply need clarity on how something works, reaching out is the right move.

What to include when you write to us

The single most useful thing you can do is give us enough detail in your first message to resolve the matter without going back and forth. Let us know your registered username or the email address on your account, describe what happened and when, and — if the issue involves a transaction — include the relevant payment method and approximate amount. You do not need to write an essay; a clear, factual summary is enough. The more specific you are, the quicker we can look at what actually happened on our end and give you a straight answer.

Once your message reaches us, it is logged and assigned to a team member who reviews your account history and any relevant records before responding. Nothing sits unread. If we need anything further from you, we will ask for it in a single follow-up rather than sending repeated requests.

Complaints and responsible gambling requests

If you feel your concern has not been resolved to your satisfaction through standard support, you have the right to raise a formal complaint. A formal complaint is treated separately from a routine query — it is escalated within the team and reviewed at a higher level. Should it remain unresolved after that internal process, we will direct you to the appropriate external dispute resolution body under our Curaçao eGaming licence. We will not leave you without a route forward.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are handled with particular care. If you contact us about any of these, we treat your message as a priority. We will not attempt to dissuade you, offer you a counter-proposal, or delay acting on a self-exclusion request. These tools exist to protect you, and we take that seriously. Players based in the UK are fully supported when contacting us about any of these matters, and there are no restrictions on reaching out.

One thing worth knowing before you contact us: we will never ask you for your password, your full card number, or any security credentials via email or any other channel. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us directly through the channels listed on this page instead. Protecting your account security is a shared responsibility, and we will always do our part.

Use the contact details provided on this page to reach us. We are here to help you get to a resolution, and we will be straightforward with you about what we can and cannot do.